Refund Policy

Last updated: October 28, 2026

We want every report to be worth what you paid. If something goes wrong, email yourreport@travelreport.ai with your order reference (it's in your report email) and we'll make it right.

Report not delivered

If your report fails to generate or never reaches you, we'll send it again or give you a full refund, whichever you prefer.

Something wrong with your report

If your report is for the wrong destination or dates, is missing sections, or contains clear errors, tell us within 14 days of purchase. We'll regenerate it or refund you in full.

3-Report Pack

Within 14 days of purchase, if you haven't used either of your 2 extra credits, we can refund the difference between the pack and a Single Report ($20).

Travel Agent Annual

You can cancel at any time, and it won't renew; reports left on your plan stay usable until the end of the year you paid for. If you ask within 14 days of a charge (the first purchase or a renewal) and have generated no more than one report in that period, we'll refund that charge in full.

How refunds are paid

Refunds go back to the original payment method through Stripe and usually appear within 5 to 10 business days, depending on your bank.

This policy doesn't limit any rights you have under consumer protection law where you live.